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FAQ: Frequently Asked Questions
Do you carry insurance?
How long have you been in business?
What are your deposit, payment and cancellation policies?
Will there be any damage to our property when trees are removed?
How much of the tree stumps remain after the trees are cut down?
Can you tell us which day you will work on our project?
What is "slash"?
What is "chipping"?
What is a "Winter Time Burn"?
How do I confirm a Winter Time Burn by Willow Creek Logging?
What is the procedure for a Winter Time Burn by WCL?
What if there are still trees, logs, or slash leftover on my property after you have completed the job and left the property?
What if I have special request, for example; keeping logs for my own use?
Why did the estimate I received include some marked trees which appeared to be healthy?
What is your price per tree?
Do you use a Hydro-Ax or other tree-cutting equipment?
Why choose Willow Creek Logging for my project?
Do you carry insurance?
We are fully insured. We are happy to fax and/or send a copy of our liability insurance upon request. If you choose to be listed on our policy as an additional insured, a $103.00 fee charged by our insurance company applies.
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How long have you been in business?
We have been logging in Grand County since 1982, and have specialized in beetle kill tree removal, for both public and private entities since 2002.
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What are your deposit, payment and cancellation policies?
We are dedicated to meeting your expectations by our excellent service and completion of your project to your satisfaction. In order for us to maintain our high standards, we ask that you fully accept and understand your responsibilities regarding our deposit, payment and cancellation policies.
By signing your name on your project bid, you are accepting our fees, deposit, payment and cancellation policies outlined. Once your signed bid (along with any required deposit) is received, your project is confirmed and placed on our schedule.
Projects under $5,000.00:
No deposit required. Once we receive your signed bid, your project is confirmed and placed on our schedule. Cancellations received after 15 days of confirmed project will be subject to a cancellation fee of up to $300.00
Projects over $5,000.00:
25% of total project is due with signed acceptance of bid. The deposit will be applied to the total due when balance of final payment is received.
Deposit is non-refundable. Once we receive your signed bid and deposit, your project is confirmed and placed on our schedule.
Final Payment:
Full payment is due within 15 days of project completion. Thereafter 18% APR interest fee applies monthly. Accounts unpaid within 30 days of completion are subject to collection service fees as well as interest fees.
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Will there be any damage to our property when trees are removed?
Our goal is to leave your property in the best condition possible for your project.
Once a project request is received, our professional estimators will walk your property to review the specific needs for your project. Important factors are considered including, safety, utility lines, structures, remaining trees, general landscape, accessibility and any other unique aspects of your property in maintaining your goals for the project.
Once all aspects have all been considered; the tools, equipment and manpower will be determined for your property. Discussion with your estimator will clarify your understanding of the processes required to complete your project goals.
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How much of the tree stumps remain after the trees are cut down?
Trees are cut approximately 6 inches above ground level. Trees on a hillside or uneven terrain will measure approximately six inches from the ground on the high side of the hill.
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Can you tell us which day you will work on our project?
In order to maximize efficiency of our crews and equipment, we use a rotation method through the areas in which we have guaranteed projects. Various factors, in particular weather and accessibility to the project can require last minutes schedule changes.
Guaranteeing an exact day and time could restrict the ability for prompt project completion. Please discuss your needs with our estimator regarding special requirements.
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What is "slash"?
Parts of the tree which are removed or fall from the tree trunk during the removal process are called "Slash".
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What is "chipping"?
Chipping is a process using a specific piece of machinery which reduces slash to wood chips. We prefer and offer our clients more efficient and cost-effective options of slash removal by hauling, or piling slash in a designated area for a winter time burn.
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What is a "Winter Time Burn"?
After removal of the tree trunks, the slash is piled in a designated area to be burned at a specific time by the owner or contracted with WCL for burning
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How do I confirm a Winter Time Burn by Willow Creek Logging?
When requesting a bid, you will be asked if you prefer the slash removed or if you would like us to perform a monitored winter time burn. When you sign approval on your bid, there will be a section regarding a winter-time burn request. Simply initial the section and you will be placed on the winter-time burn schedule. Winter time burns are not a part of the original bid, as they are billed separately, at the time of the winter-time burn completion.
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What is the procedure for a Winter Time Burn by WCL?
Once we have received your request we will:
- Get confirmation from appropriate authorities regarding approved zoning for burning on your property.
- Apply for a burn permit for your project.
- Receive approval from local authorities for burning (generally Nov.15-April 15).
- Once began, the actual burn will be continuously monitored by WCL until the burn is fully completed.
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What if there are still trees, logs, or slash leftover on my property after you have completed the job and left the property?
Occasionally there are separate phases of the job due to specific needs of your project; scheduling of equipment, utility service and accessibility to your site. Additionally there are sometimes other projects in the area using public property for various stages of tree removal which can be confusing. We welcome your inquiry calls regarding your project.
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What if I have special request, for example; keeping logs for my own use?
It is important that we understand your project needs in detail and to the fullest extent so our professional estimators can accurately discuss your needs and our requirements for project completion and costs associated with your requests.
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Why did the estimate I received include some marked trees which appeared to be healthy?
Our expert estimators have been thoroughly trained to assist you with your tree removal project. It may include space clearing around your home, removal of a lone tree, or identifying dead or 'hit' trees, which over a period of time will require removal even though they currently 'appear' healthy.
Whether a tree has been hit by the Mountain Pine Beetle, or the lesser-known Ips Beetle once a tree has been penetrated it will not survive.
We can help reduce your costs, by identifying and removing dying and/or endangered trees during one project. We are also happy to assist you in plans for any future tree removal projects.
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What is your price per tree?
Since each project is unique in its own way, we are able to accurately access your project and quote a price once our professional estimator personally walks your property.
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Do you use a Hydro-Ax or other tree-cutting equipment?.
In order to assure a clean job, with minimal impact on the surrounding environment, we prefer cutting all trees by hand using our expert tree cutters. For proximity issues, we may use tree climbers and crane use to insure the safety of "healthy" trees and structures. Whatever choices we use are specifically chosen based on the individual and unique aspects of your project.
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Why choose Willow Creek Logging for my project?
We are confident after reviewing our history, our satisfied customers, our great relationships with our local municipalities and the large and small projects we have completed, you will have a good feeling about why we are well known for our professional services.
We would like to invite you to call us and speak directly with one of our staff regarding any additional questions or needs you may have. If you still are uncertain about your decision, call Bruce Kohlwey, Owner and he will be happy to personally help you with concerns or meet with you personally to review your project.
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